Compliance

Compliance Policy

Last Updated: March 10, 2026

1. Regulatory Compliance

Supen Spa operates in full compliance with all applicable local, state, and national laws, regulations, and guidelines governing wellness and spa businesses in India, including but not limited to the shops and establishments act, health and safety regulations, fire safety norms, and municipal licensing requirements.

2. Health & Safety Standards

We maintain rigorous hygiene and sanitation protocols. All treatment rooms, equipment, linens, and tools are sanitized between clients. Our therapists follow strict personal hygiene standards. We comply with all applicable health department guidelines and are subject to periodic inspections.

3. Staff Qualifications

All therapists at Supen Spa are professionally trained and hold relevant certifications. We invest in continuous training and skill development to maintain the highest service standards.

4. Anti-Discrimination

Supen Spa does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. All clients are treated with equal respect and dignity.

5. Data Protection Compliance

We handle personal data in accordance with the Information Technology Act, 2000 (India) and applicable data protection rules. For detailed information, refer to our Privacy Policy.

6. Anti-Money Laundering (AML)

We comply with applicable anti-money laundering regulations. Large cash transactions may be subject to verification and reporting as required by law.

7. Consumer Protection

We respect the rights of consumers as outlined in the Consumer Protection Act, 2019 (India). However, by using our services, you agree to the dispute resolution mechanisms outlined in our Dispute Resolution Policy.

8. Whistleblower Provision

If you become aware of any illegal, unethical, or non-compliant activity involving Supen Spa, we encourage you to report it confidentially to info@supenspa.com. All reports will be investigated promptly and treated with strict confidentiality.

9. Regulatory Changes

This policy may be updated to reflect changes in applicable laws and regulations. We encourage you to review this page periodically.