Privacy Policy

Privacy Policy

Last Updated: March 10, 2026

Supen Spa ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book our services, or interact with us in any capacity.

1. Information We Collect

We may collect the following categories of personal information:

• Identity Data: Name, gender, age
• Contact Data: Phone number, email address, WhatsApp number
• Health Data: Medical conditions, allergies, injuries, medications (disclosed voluntarily via health intake forms)
• Booking Data: Appointment dates, service preferences, therapist preferences
• Technical Data: IP address, browser type, device information, cookies (collected automatically)
• Communication Data: WhatsApp conversations, emails, phone call records related to bookings

2. How We Use Your Information

Your information is used solely for:

• Scheduling, confirming, and managing appointments
• Providing safe and personalized treatments based on disclosed health information
• Processing payments and maintaining financial records
• Sending appointment reminders and service updates (with your consent)
• Improving our services and website experience
• Complying with legal and regulatory obligations

3. Data Sharing & Third Parties

We do NOT sell, rent, trade, or share your personal information with any third party for marketing or commercial purposes. We may share limited information with:

• Payment processors (for secure transaction processing only)
• Legal authorities (when required by law, court order, or government regulation)
• Service providers who assist in website hosting, analytics, or communication (under strict confidentiality agreements)

4. Data Security

We implement industry-standard security measures to protect your personal data. However, no method of data transmission or electronic storage is 100% secure, and we cannot guarantee absolute security. You acknowledge and accept this inherent risk when providing personal information.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Health data is retained for a period of 12 months from your last visit, after which it is securely deleted.

6. Your Rights

Subject to applicable law, you have the right to:

• Access, correct, or delete your personal data
• Withdraw consent for marketing communications at any time
• Request a copy of your personal data in a portable format
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at info@supenspa.com or +91 98198 93901.

7. Cookies

Our website may use cookies and similar technologies. For detailed information, please refer to our Cookie Policy.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the revised policy.