Customer Support
Last Updated: March 10, 2026
1. How to Reach Us
2. Support Hours
Our support team is available from 10:00 AM to 8:00 PM IST, 7 days a week. Messages received outside business hours will be addressed on the next business day.
3. Before Contacting Support
Please review the following policies which may answer your query:
- Refund Policy — for cancellation and refund queries
- Payment Policy — for billing and transaction issues
- Dispute Resolution — for complaints and formal grievances
- Privacy Policy — for data and privacy concerns
4. Response Times
| Channel | Expected Response |
|---|---|
| Within 30 minutes (during business hours) | |
| Phone | Immediate (during business hours) |
| Within 24 hours |
5. Limitation of Support
Our support services are limited to queries related to bookings, services, memberships, and website functionality. We do not provide medical advice, health consultations, or legal guidance. All support interactions are subject to our Terms of Service.
6. Visit Us
Supen Spa
1st Floor, Link Corner Mall,
33rd "Teresa" Rd, Off Link Road,
Beside Starbucks Coffee,
Bandra West, Mumbai 400050
For any questions regarding this policy, contact us at info@supenspa.com or +91 98198 93901.
Supen Spa · 1st Floor, Link Corner Mall, Bandra West, Mumbai 400050